Customer Service Representative (E-Commerce) - Surakarta

Join Teleperformance, a global leader in customer experience management, as a Customer Service Representative (E-Commerce) in Surakarta! This is your opportunity to be part of a dynamic team supporting international clients in the fast-growing e-commerce and digital services industry. In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless shopping experience for our clients' customers using tools like Zendesk and Salesforce. With Teleperformance's commitment to employee growth and development, you'll have access to training programs and certifications in customer service excellence.

As a Customer Service Representative in Surakarta, you'll be at the heart of our operations, providing top-notch support to our international clients. You'll use industry-standard tools like Zendesk and Salesforce to manage customer interactions efficiently. This role offers a competitive salary of Rp 4,000,000 to Rp 6,000,000 per month, along with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Use Zendesk and Salesforce to manage and track customer interactions and service requests.
• Provide excellent customer service, adhering to company policies and procedures.
• Escalate complex issues to the appropriate team members for further resolution.
• Maintain accurate and up-to-date customer records and service history.
• Participate in quality assurance activities and continuous improvement initiatives.
• Adhere to service level agreements (SLAs) and performance metrics.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in e-commerce or digital services.
• Familiarity with customer service tools such as Zendesk and Salesforce.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency in English, both written and spoken.
• High school diploma or equivalent.
• Certification in customer service is a plus.
• Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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