Guest Relations Officer (Front Desk) - Hospitality & Customer Experience

Join Blink Beauty Clinic, a premier destination for beauty and wellness in Kebayoran Baru, Jakarta, as our Guest Relations Officer (Front Desk)! This is your opportunity to be the welcoming face of our clinic, shaping unforgettable guest experiences from the moment they step through our doors. As part of our dedicated front desk team, you'll be the first point of contact for our valued guests, ensuring their visit is seamless, enjoyable, and memorable.

In this role, you'll be using our state-of-the-art front desk system, FrontDeskPro, to manage appointments, handle payments, and coordinate with our team of beauty experts. Your day will be dynamic, with a mix of administrative tasks and direct guest interactions, all while maintaining the high standards of service that our guests have come to expect.

At Blink Beauty Clinic, we believe in continuous growth and development. We offer comprehensive training programs, including certifications in Customer Service Excellence and Hospitality Management, to help you thrive in your role and beyond.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests, ensuring they feel valued and at home.
• Manage appointments using FrontDeskPro, including scheduling, rescheduling, and cancellations.
• Handle guest inquiries, providing accurate information and resolving any issues promptly.
• Process payments and manage our clinic's cash flow.
• Coordinate with our team of beauty experts to ensure a smooth and efficient service experience.
• Maintain a clean and organized front desk area, adhering to our high standards of hygiene and presentation.
• Provide exceptional customer service, going above and beyond to meet and exceed guest expectations.
• Assist in the training and development of new team members.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or customer service role, preferably in the hospitality or beauty industry.
• Proven ability to provide exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems, specifically FrontDeskPro.
• Familiarity with basic accounting and financial management practices.
• Ability to work well under pressure and in a fast-paced environment.
• Friendly, approachable demeanor with a passion for creating positive guest experiences.

🛠️ Keahlian

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