IT Support Specialist - State-Owned Pawnshop Company

Join Infomedia Nusantara as an IT Support Specialist for a prestigious state-owned pawnshop company in Jakarta. This role offers a unique opportunity to provide technical support in a dynamic environment, ensuring seamless IT operations for critical financial services. In this role, you will handle a wide range of IT issues, from hardware and software troubleshooting to network management and cybersecurity. Based in Kebayoran Lama, Jakarta Raya, you will be part of a team dedicated to maintaining the highest standards of IT support in the financial sector.

As an IT Support Specialist at Infomedia Nusantara, you will play a crucial role in keeping our client's IT infrastructure running smoothly. You will work closely with our team to resolve IT issues promptly, ensuring minimal disruption to daily operations. This position is ideal for someone who is passionate about technology and enjoys solving complex problems. You will have the chance to work with various IT tools and software, including ServiceNow, Microsoft Office Suite, and VMware. The company offers a competitive salary and a collaborative work environment, making it an excellent opportunity for career growth.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain network performance, ensuring optimal operation and security.
• Manage and update IT documentation, including incident reports and user manuals.
• Assist in the implementation of cybersecurity measures to protect against threats.
• Coordinate with vendors and service providers to ensure timely resolution of IT issues.
• Train end-users on the proper use of IT systems and tools.
• Participate in system upgrades and migrations, ensuring minimal disruption to operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proven experience with ITIL framework and best practices.
• Familiarity with ServiceNow, Microsoft Office Suite, and VMware.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Knowledge of cybersecurity principles and practices.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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